Posts Tagged ‘Customer service’

Customer Service is Brand Management

September 10th, 2009

Marketers already know that good customer service will aid in the success of your brand, while bad customer service will ruin your company.
Online and offline or anywhere your company interacts with the public, your brand is being impacted by these interactions. With the onset of electronic communications and the advent of social media in particular, it only takes seconds for your sales and stock price to drop as a result of bad customer service.

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Tags: Billy Mays, Comcast, Customer service, David Carroll, Frank Eliason, Twitter, United Airlines
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